It's been a busy week here in Zimbabwe at the Action 2007 Conference sponsored by Celebration Church. I have left the house every day at 8 AM and returned no earlier than 10 PM. Tonight is the last session as I write and everything in me wants to pull an old Monday Memo out of the archive. Yet I can't do that; I won't do that. Why? Because I am committed to excellence and that personal value warrants at least an attempt at writing a fresh Memo. So let's see how it goes.
EXCELLENCE ISN'T PERFECTION
When I was younger, I thought that excellence was perfection. No wonder I was always angry and frustrated. I couldn't seem to get anything done perfectly. Then I had an experience that redefined excellence for me. I was in San Francisco and went into a Nordstrom Department store on a New Year's Eve where I found some dress shirts in my size. That was a big deal, because shirts for me were hard to find. I bought four shirts and my family and I proceeded to shop through the mall where Nordstrom was located. At some point during our shopping, I put my bag down and lost my shirts!
I was upset and immediately began to retrace my steps through the mall, to no avail. Finally I ended up back at the shirt counter in Nordstrom. I asked if anyone had turned in a bag of shirts and the clerk said no one had. When I told her what had happened, she said, "Well, just pick out four more shirts." I explained that I could not afford four more shirts but she insisted and made me identify which four I had originally selected. She promptly put them in a bag, handed them to me and said, "Happy New Year from Nordstrom. There is no charge."
I have told that story and, every time I do, people say, "Wow!" While that doesn't define excellence, it does show that you know excellence when you encounter it.
SO WHAT IS IT?
If excellence isn't perfection, then what is it? It's an attitude, a spirit found among those who go beyond the ordinary, beyond the expectations of others. Excellence isn't doing the minimum requirement, it is going the extra mile, not because you must but because you choose to do so. The sales clerk had an attitude of excellence that turned my imperfection into an memorable moment, one that has lasted me for 20 years. That's the power of excellence.
I have always focused on two passages from the Bible to clarify and frame my value of excellence. The first is in Mark 7:37, which states: "People were overwhelmed with amazement. 'He [Jesus] has done everything well,' they said." The second is from Colossians 3:23-24: "Whatever you do, work at it with all your heart, as working for the Lord, not for men, since you know that you will receive an inheritance from the Lord as a reward." While excellence is often reward enough, an extra bonus from God doesn't hurt.
What is your attitude toward excellence? Do you pursue it? Is it a lifestyle of an occasional occurrence? When you function in purpose and pursue goals, excellence is not easily attained yet ultimately unavoidable. People cannot help but say "Wow!" when they experience from you what I experienced with my shirts in Nordstrom.
So there you have it. I hope my effort to write something new is in line with the excellence theme. If it isn't, then feel free to write me with your own example of real-life excellence. You can post it on the site where this entry is posted. In the meantime, I hope you have an excellence-filled week!
****************************************************************************************
Here is my schedule for the coming weeks:
June 1-4 -- South Africa
June 5-8 -- Harare, Zimbabwe
June 8-10 -- Nairobi, Kenya
June 10-14 -- Addis Ababa, Ethiopia
June 19-21 --Lagos, Nigeria
June 30 -- home to the States
July 9-11 -- Christian Booksellers Convention in Atlanta, Georgia
July 14-21 -- Alaska Cruise with Michael W. Smith
You can check out the Monday Memos from the last year at www.stankomondaymemo.com. You can also post your comments to this entry on that site as well.
Recent Comments